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Cyber threats are relentless. Organizations need a reliable incident response platform. It must ensure secure, real-time collaboration, even if primary systems are down.
Mattermost incident response solutions help teams manage cybersecurity incidents. They also maintain business continuity and streamline communication in high-stakes situations.
Streamlined Incident Response Collaboration
Mattermost incident response collaboration empowers security and IT teams to respond quickly and efficiently to cyberattacks, outages, or technical failures.
The platform’s persistent chat channels, threaded conversations, and real-time messaging allow teams to communicate instantly,
share critical updates, and coordinate incident response efforts without losing context.
A standout feature is the incident response playbooks. These customizable templates standardize incident management, guiding teams through detection, escalation, and resolution.
With built-in checklists, task assignments, reminders, and documentation,
Mattermost ensures that every step of the incident response plan is followed, reducing confusion and accelerating recovery.
Out-of-Band Incident Response: Always-On Security
What truly sets Mattermost apart is its out-of-band incident response capability.
During a cyberattack, it’s common for standard communication channels-like email or internal chat-to be compromised or unavailable.
Mattermost provides a secure, isolated communication platform that operates independently of your primary network, ensuring your incident response team stays connected when it matters most.
Organizations can deploy Mattermost as a self-hosted or cloud-based solution, completely separate from their main infrastructure.
This secure incident response communication guarantees that teams can coordinate, share information, and execute their incident response plan, even during the most severe outages.
Seamless Integration and Zero Trust Security
Mattermost integrates with leading monitoring and alerting platforms, such as ServiceNow, Prometheus, and Grafana, centralizing alerts and incident data for rapid action.
The platform also supports role-based access control and audit logs,
aligning with zero trust incident response platform principles to ensure sensitive information remains protected.
Real-World Results
A global media company experienced firsthand the value of Mattermost’s incident response platform. After a major outage crippled their communications and cost them over $100,000 per minute, they adopted Mattermost for out-of-band communication.
Now, over 15,000 engineers rely on the platform for DevOps, digital operations, and business continuity-ensuring critical incident response collaboration even when primary systems fail.
Conclusion
When every second counts, Mattermost incident response solutions provide the secure, reliable, and out-of-band communication platform organizations need to manage cybersecurity incidents and maintain business continuity.
Mattermost is the trusted incident response platform for teams who can’t afford downtime.
It offers real-time collaboration, structured playbooks, seamless integrations, and strong security.
Mattermost is used by the world’s leading organizations, including defense companies, banks and more.
Watch overview: Mattermost Incident Response
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