Did you know?
As of January 2015, you can no longer just open a ticket by email (as used to be the case).
You now have to open a Service Request (SR) to the IBM customer support team from here: https://www-947.ibm.com/support/servicerequest
This also applies to all IBM (and Rational) products.
I’ve used this website many times over the last few months (since we provide managed services for ClearCase \ ClearQuest \ RTC \ DOORS for many customers).
I can say that opening a request by email (as was true previously) can sometimes be more convenient (e.g. when you have to share screenshots), however this website is like a portal where you can see all your service requests in one central place, so it offers its own advantages.
Related Links:
- Monitor ClearCase \ ClearQuest problems
- Our managed services for ClearCase \ ClearQuest and Rational toolset
