{"id":7001,"date":"2023-07-17T07:53:56","date_gmt":"2023-07-17T05:53:56","guid":{"rendered":"https:\/\/www.almtoolbox.com\/blog\/?p=7001"},"modified":"2023-10-30T08:08:13","modified_gmt":"2023-10-30T06:08:13","slug":"sonarqube-sonarcloud-commercial-support","status":"publish","type":"post","link":"https:\/\/www.almtoolbox.com\/blog\/sonarqube-sonarcloud-commercial-support\/","title":{"rendered":"What is Sonar Commercial Support?"},"content":{"rendered":"<p>If you need help implementing SonarQube or SonarCloud,<br \/>\nCommercial Support services are available (by contacting us <a href=\"mailto:sonar@almtoolbox.com\" target=\"_blank\" rel=\"noopener\">sonar@almtoolbox.com<\/a>) to aid you in learning more about Sonar products<br \/>\nand provide the guidance you need to get the most value from Sonar solution (SonarQube, SonarCloud and SonarLint).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter \" src=\"https:\/\/www.excentia.es\/img\/excentia\/logo-sonarsource.png\" alt=\"sonar support\" width=\"446\" height=\"92\" \/><\/p>\n<h2>What is Sonar Commercial Support?<\/h2>\n<p>Sonar Commercial Support is a private communication channel between you and Sonar team<br \/>\nof highly skilled Sonar product experts. This dedicated service helps solve advanced issues<br \/>\nand provides the guidance you need to implement the products in complex corporate environments.<br \/>\nThe privacy of this channel also eases the resolution of problems that require sharing sensitive information.<\/p>\n<h2>What you get with Sonar Commercial Support:<\/h2>\n<ul>\n<li>Assistance with initial configuration<\/li>\n<li>Best practices for implementation and strategies for achieving greater adoption from<br \/>\nthe start<\/li>\n<li>Consultation on your CI\/CD practices to maximize your investment with the latest features<\/li>\n<li>Response within 24 hours during Sonar office hours for resolving issues, answering<br \/>\nquestions (i.e., integration and usage), and mitigating risks<\/li>\n<li>Guidance for planning an upgrade, road mapping a new feature to use, and onboarding<br \/>\na new team<\/li>\n<li>Help with improving the performance and utilization of Sonar products and the speed of<br \/>\nSonar analysis<\/li>\n<li>Troubleshoot and resolve critical or blocker events in a timely manner<\/li>\n<li>Advocate for your ideas for enhancing Sonar products<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Sonar Commercial Support starts with <em>Service Desk<\/em> portal which<br \/>\nis a direct connection to the Support team.<br \/>\nYou\u2019ll gain access to the team, streamline your support process, and have insight into activity on all of your tickets.<\/p>\n<p>Response is daily based on open office hours: 9 AM to 5 PM CET and 9 AM to 5 PM<br \/>\nCST.<\/p>\n<h4><em>For more information on our SLAs and pricing contact us: <a href=\"mailto:sonar@almtoolbox.com\" target=\"_blank\" rel=\"noopener\">sonar@almtoolbox.com<\/a> or call us: <\/em><br \/>\n<em>866-503-1471 (US &amp; Canada) or\u00a0International\u00a0\u00a0+31 85 064 4633<\/em><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>If you need help implementing SonarQube or SonarCloud, Commercial Support services are available (by contacting us sonar@almtoolbox.com) to aid you in learning more about Sonar products and provide the guidance you need to get the most value from Sonar solution (SonarQube, SonarCloud and SonarLint). What is Sonar Commercial Support? Sonar Commercial Support is a private [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[383,444,347,22],"tags":[],"class_list":["post-7001","post","type-post","status-publish","format-standard","hentry","category-sonarcloud","category-sonarlint","category-sonarqube","category-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is Sonar Commercial Support? - ALMtoolbox News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.almtoolbox.com\/blog\/sonarqube-sonarcloud-commercial-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is Sonar Commercial Support? - ALMtoolbox News\" \/>\n<meta property=\"og:description\" content=\"If you need help implementing SonarQube or SonarCloud, Commercial Support services are available (by contacting us sonar@almtoolbox.com) to aid you in learning more about Sonar products and provide the guidance you need to get the most value from Sonar solution (SonarQube, SonarCloud and SonarLint). 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