{"id":5727,"date":"2019-03-26T16:04:10","date_gmt":"2019-03-26T14:04:10","guid":{"rendered":"https:\/\/www.almtoolbox.com\/blog\/?p=5727"},"modified":"2021-03-26T16:05:07","modified_gmt":"2021-03-26T14:05:07","slug":"customer-support-center-software-alm-devops","status":"publish","type":"post","link":"https:\/\/www.almtoolbox.com\/blog\/customer-support-center-software-alm-devops\/","title":{"rendered":"We are a customer support and service center for development and DevOps teams"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5731 size-full aligncenter\" src=\"https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/\/2021\/03\/student-849825_1280-1.jpg\" alt=\"customer support and service center for development and DevOps teams\" width=\"768\" height=\"512\" srcset=\"https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2021\/03\/student-849825_1280-1.jpg 768w, https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2021\/03\/student-849825_1280-1-300x200.jpg 300w, https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2021\/03\/student-849825_1280-1-150x100.jpg 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We provide customer support to our customers in a way that frees them from the need to set up and maintain their servers and especially, from the need to deal with the ensuing problems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We have an experienced team of specialists, with expertise in different but overlapping areas. This creates a synergy and provides added value to our customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We can cover the whole software development lifecycle, including task and workflows management, configuration management\/version control, DevOps processes, CI\/CD, testing, etc.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We offer a full service, from design to solving problems (including those of operations systems), and we support our customers both remotely and on-site.<\/span><\/p>\n<h3>Tools we support:<\/h3>\n<p><span style=\"font-weight: 400;\">Git, GitLab, Kubernetes, HashiCorp Terraform, Vault, Consul, SonarQube, Bitbucket, GitHub, Atlassian Jira Software, Jira Service Desk, Jira, Confluence, OpenProject, Taiga, Jenkins, GitLab CI, Artifactory, Nexus, Mattermost, Slack, Argo CD, ClearCase, ClearQuest. Selenium, Xpand Xray, Zephyr, Test Rail, Portfolio for JIRA, TFS, Quality Center (QC), AWS, Azure, Google Cloud (GCP), InstallBuilder, InstallShield, Windows, Linux, UNIX, Docker<\/span><\/p>\n<h3>Additional services, which we offer for the tools we support<\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Incident support center, including the option of providing fast response (with an SLA), even for short time periods.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Setup of application backups for all tools we support (both on customer premises and in the cloud).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Planning and implementation of disaster recovery and business continuity plan (DR\/BCP).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Planning and implementation of tools\u2019 high availability (HA) and improved performance.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Upgrades and version updates.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Server and critical application monitoring (both on the systems\/infrastructure and on the application level).<\/span><\/li>\n<\/ul>\n<h3>What makes us different?<\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We have a deep understanding of software development, testing processes, deployment to productio\u05de, moving to the cloud, automation, and tools &#8211; because we employ <\/span><b>only<\/b><span style=\"font-weight: 400;\"> experienced people with a strong methodological background.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We can provide <\/span><b>full <\/b><span style=\"font-weight: 400;\">software development lifecycle solutions (ALM\/SDLC), which include planning, implementation, maintenance, and selling commercial software licenses.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We provide worldwide customer support, in various time zones and languages, including English, Russian, Hebrew, and Chinese.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We are experienced programmers! We are software developers (ISV) as well, and if needed, we can develop complementary tools and automation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We represent not just a single software vendor, but rather a choice of tools from various vendors, including open-source software. Therefore we can help you to find the best solution for your specific needs, with the best-of-breed approach.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We hold technical certifications for most of the tools we support<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We provide customer support to our customers in a way that frees them from the need to set up and maintain their servers and especially, from the need to deal with the ensuing problems. We have an experienced team of specialists, with expertise in different but overlapping areas. This creates a synergy and provides added [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":5731,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5727","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>We are a customer support and service center for development and DevOps teams - ALMtoolbox News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.almtoolbox.com\/blog\/customer-support-center-software-alm-devops\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"We are a customer support and service center for development and DevOps teams - ALMtoolbox News\" \/>\n<meta property=\"og:description\" content=\"We provide customer support to our customers in a way that frees them from the need to set up and maintain their servers and especially, from the need to deal with the ensuing problems. 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