{"id":3209,"date":"2015-03-11T08:00:56","date_gmt":"2015-03-11T06:00:56","guid":{"rendered":"https:\/\/www.almtoolbox.com\/blog\/?p=3209"},"modified":"2015-11-04T08:05:08","modified_gmt":"2015-11-04T06:05:08","slug":"how-to-open-a-ticket-with-ibm-about-a-problem-with-clearcase-clearquest","status":"publish","type":"post","link":"https:\/\/www.almtoolbox.com\/blog\/how-to-open-a-ticket-with-ibm-about-a-problem-with-clearcase-clearquest\/","title":{"rendered":"How to open a ticket with IBM about a problem with ClearCase ClearQuest"},"content":{"rendered":"<p>Did you know?<\/p>\n<p>As of January 2015, you can no longer just open a ticket by email (as used to be the case).<\/p>\n<p>You now have to open a Service Request (SR) to the IBM customer support team from here: <a href=\"https:\/\/www-947.ibm.com\/support\/servicerequest\" target=\"_blank\">https:\/\/www-947.ibm.com\/support\/servicerequest<\/a><\/p>\n<p><a href=\"https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/\/2015\/03\/open-ticket-ibm.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3215\" src=\"https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/\/2015\/03\/open-ticket-ibm.jpg\" alt=\"Open ClearCase ClearQuest problem ticket \" width=\"623\" height=\"262\" srcset=\"https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2015\/03\/open-ticket-ibm.jpg 623w, https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2015\/03\/open-ticket-ibm-300x126.jpg 300w\" sizes=\"auto, (max-width: 623px) 100vw, 623px\" \/><\/a><\/p>\n<p>This also applies to all IBM (and Rational) products.<\/p>\n<p>I\u2019ve used this website many times over the last few months (since we provide managed services for ClearCase \\ ClearQuest \\ RTC \\ DOORS for many customers).<\/p>\n<p>I can say that opening a request by email (as was true previously) can sometimes be more convenient (e.g. when you have to share screenshots), however this website is like a portal where you can see all your service requests in one central place, so it offers its own advantages.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Related Links:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.almtoolbox.com\/vitality\" target=\"_blank\">Monitor ClearCase \\ ClearQuest problems<\/a><\/li>\n<li><a href=\"https:\/\/www.almtoolbox.com\/services\" target=\"_blank\">Our managed services for ClearCase \\ ClearQuest and Rational toolset<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Did you know? As of January 2015, you can no longer just open a ticket by email (as used to be the case). You now have to open a Service Request (SR) to the IBM customer support team from here: https:\/\/www-947.ibm.com\/support\/servicerequest This also applies to all IBM (and Rational) products. I\u2019ve used this website many [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":3215,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,7],"tags":[134,135],"class_list":["post-3209","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clearcase","category-clearquest","tag-customer-support","tag-managed-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to open a ticket with IBM about a problem with ClearCase ClearQuest - ALMtoolbox News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.almtoolbox.com\/blog\/how-to-open-a-ticket-with-ibm-about-a-problem-with-clearcase-clearquest\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to open a ticket with IBM about a problem with ClearCase ClearQuest - ALMtoolbox News\" \/>\n<meta property=\"og:description\" content=\"Did you know? As of January 2015, you can no longer just open a ticket by email (as used to be the case). You now have to open a Service Request (SR) to the IBM customer support team from here: https:\/\/www-947.ibm.com\/support\/servicerequest This also applies to all IBM (and Rational) products. 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