{"id":8086,"date":"2025-01-21T16:17:08","date_gmt":"2025-01-21T14:17:08","guid":{"rendered":"https:\/\/www.almtoolbox.com\/blog\/?page_id=8086"},"modified":"2025-01-23T11:36:18","modified_gmt":"2025-01-23T09:36:18","slug":"gitlab-customer-support-2","status":"publish","type":"page","link":"https:\/\/www.almtoolbox.com\/blog\/gitlab-customer-support-2\/","title":{"rendered":"GitLab Support Centre"},"content":{"rendered":"\n<p>We offer technical support and customer service for GitLab users (since 2018) &#8212; with support in multiple languages: English, Russian, French, Russian and more.<\/p>\n\n\n\n<p>As known, the GitLab product comes in 3 tiers built on top of each other:<\/p>\n\n\n\n<p>Free, Premium, Ultimate<\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"531\" height=\"327\" src=\"https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/\/2025\/01\/gitlab-free-premium-ultimate.jpg\" alt=\"gitlab editions free premium ultimate\" class=\"wp-image-8087\" srcset=\"https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2025\/01\/gitlab-free-premium-ultimate.jpg 531w, https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2025\/01\/gitlab-free-premium-ultimate-300x185.jpg 300w, https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2025\/01\/gitlab-free-premium-ultimate-150x92.jpg 150w\" sizes=\"auto, (max-width: 531px) 100vw, 531px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The most basic level is **GitLab Free** (previously called Community Edition or Core). This is a free version available both in the public cloud (gitlab.com); as a private installation (self-managed) and can be installed on a machine in any cloud you want (for example AWS \/ GCP \/ Azure and more)<\/p>\n\n\n\n<p>The free GitLab Free comes with a decent basic set of capabilities, but without manufacturer technical support &#8212; therefore we offer the option to provide technical support and troubleshooting &#8212; including Service Level Agreement (known as SLA) tailored for Israeli customers, offering fast, caring and high-quality support.<\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"\" style=\"background: #ffeec5; padding: 1.1em 1.1em 1em;\">\n<p>For more information contact us: <a href=\"mailto:gitlab@almtoolbox.com\" target=\"_blank\" rel=\"noopener\">gitlab@almtoolbox.com<\/a> or by phone 072-240-5222<\/p>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Our GitLab support has several unique advantages, such as:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp;Support in Hebrew (as well as English and Russian)<\/li>\n\n\n\n<li>Sunday support for non-critical issues<\/li>\n\n\n\n<li>Ability to provide consulting and feature development (including those unrelated to issues)<\/li>\n\n\n\n<li>Hands-on work capability and remote connection<\/li>\n\n\n\n<li>Admin services: backups, upgrades, High Availability<\/li>\n\n\n\n<li>Option for short-term support (GitLab licensing including support is annual only)<\/li>\n\n\n\n<li>Ability to take a broad view of the entire system and business processes (not just a narrow view of GitLab)<\/li>\n\n\n\n<li>Familiarity with your system, its special characteristics and your considerations in building it<\/li>\n\n\n\n<li>Personal familiarity with our support staff (and they in turn will know you and your system with its special characteristics)<\/li>\n\n\n\n<li>Ability to visit customers on-site<\/li>\n\n\n\n<li>We provide only experienced supporters with deep knowledge of GitLab (including code level!)<\/li>\n\n\n\n<li>Extensive experience and expertise in rapid troubleshooting and finding root causes<\/li>\n\n\n\n<li>Customizing SLA and prioritizing issues according to customer requirements<\/li>\n\n\n\n<li>Four of our team members successfully passed all current certification exams for 2024<\/li>\n<\/ul>\n\n\n\n<p>Additionally &#8212; since we are GitLab company representatives and also official GitLab technical certification holders (the only ones in Israel since 2017), we can consult with technical leaders and Solution Architects from GitLab.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1800\" height=\"636\" src=\"https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/\/2025\/01\/team.webp\" alt=\"\" class=\"wp-image-8102\" srcset=\"https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2025\/01\/team.webp 1800w, https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2025\/01\/team-300x106.webp 300w, https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2025\/01\/team-1024x362.webp 1024w, https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2025\/01\/team-150x53.webp 150w, https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2025\/01\/team-768x271.webp 768w, https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2025\/01\/team-1536x543.webp 1536w\" sizes=\"auto, (max-width: 1800px) 100vw, 1800px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">We offer a set of solutions around GitLab (in addition to support):<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Help in choosing the most suitable licensing for you + license sales<\/li>\n\n\n\n<li>Complementary tools for GitLab that we developed (RTL Hebrew support, displaying integrated information from Jira, integration with OpenProject, solution for Merge Request Approvals and more)<\/li>\n\n\n\n<li>Remote or on-site support and quick response to issues &#8212; including SLA &#8212; even for short periods<\/li>\n\n\n\n<li>The only support center in Israel combining end-to-end knowledge of popular tools from different manufacturers:<\/li>\n\n\n\n<li>Git + GitLab + GitHub + Jenkins + Jira + Bitbucket<\/li>\n\n\n\n<li>Migration to GitLab and from GitLab<\/li>\n\n\n\n<li>Planning and setting up development and testing environments, including deep methodological knowledge in git, Kubernetes, Jira<\/li>\n\n\n\n<li>Migration from cloud to on-premises and vice versa<\/li>\n\n\n\n<li>Administration services: backups, upgrades, High Availability (HA), monitoring and more<\/li>\n\n\n\n<li>Private or public cloud hosting<\/li>\n\n\n\n<li>Training (4 courses, some combining Git\/GitLab)<\/li>\n\n\n\n<li>Development of integrations and add-ons customized to customer needs<\/li>\n\n\n\n<li>Integration with complementary\/interfacing tools such as ClearCase, Kubernetes, Artifactory, Jira, Jenkins, ArgoCD, Slack, Docker and more<\/li>\n\n\n\n<li>Economic feasibility assessment in transitioning to GitLab (calculating alternative costs, total cost etc.)<\/li>\n\n\n\n<li>License sales for complementary tools &#8212; all can be purchased in one place from one supplier.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">We already operate an established support center that includes support for the following tools:<\/h3>\n\n\n\n<p>(both Admin support and methodological support in development, testing, and integration environments and transition to production)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Git (including SCM methodology and branch strategy)<\/li>\n\n\n\n<li>GitLab<\/li>\n\n\n\n<li>Kubernetes<\/li>\n\n\n\n<li>Rancher<\/li>\n\n\n\n<li>OpenShift<\/li>\n\n\n\n<li>Linux<\/li>\n\n\n\n<li>Jira<\/li>\n\n\n\n<li>Jenkins<\/li>\n\n\n\n<li>SonarQube<\/li>\n\n\n\n<li>GitHub<\/li>\n\n\n\n<li>HashiCorp Vault<\/li>\n\n\n\n<li>Infisical<\/li>\n\n\n\n<li>Terraform \/ OpenTofu<\/li>\n\n\n\n<li>Artifactory<\/li>\n\n\n\n<li>ArgoCD<\/li>\n\n\n\n<li>Bitbucket<\/li>\n\n\n\n<li>ClearCase<\/li>\n\n\n\n<li>ClearQuest<\/li>\n<\/ul>\n\n\n\n<div class=\"\" style=\"background: #ffeec5; padding: 1.1em 1.1em 1em;\">\n<p>For more information contact us: <a href=\"mailto:gitlab@almtoolbox.com\" target=\"_blank\" rel=\"noopener\">gitlab@almtoolbox.com<\/a> or by phone 072-240-5222<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">&nbsp;<\/h2>\n\n\n\n<h5 class=\"wp-block-heading\">This article was first published in July 2018. Last updated: January 2025.<\/h5>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We offer technical support and customer service for GitLab users (since 2018) &#8212; with support in multiple languages: English, Russian, French, Russian and more. As known, the GitLab product comes in 3 tiers built on top of each other: Free, Premium, Ultimate The most basic level is **GitLab Free** (previously called Community Edition or Core). [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-nosidebar.php","meta":{"footnotes":""},"tags":[551,305,189,533,549,548,536,204,253,550,226],"class_list":["post-8086","page","type-page","status-publish","hentry","tag-git","tag-github","tag-gitlab","tag-gitlab-community","tag-gitlab-core","tag-gitlab-israel","tag-gitlab-support","tag-jenkins","tag-jira","tag-sla","tag-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>GitLab Support Centre - ALMtoolbox News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.almtoolbox.com\/blog\/gitlab-customer-support-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GitLab Support Centre - ALMtoolbox News\" \/>\n<meta property=\"og:description\" content=\"We offer technical support and customer service for GitLab users (since 2018) &#8212; with support in multiple languages: English, Russian, French, Russian and more. 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