{"id":5750,"date":"2021-04-05T11:44:59","date_gmt":"2021-04-05T09:44:59","guid":{"rendered":"https:\/\/www.almtoolbox.com\/blog\/?page_id=5750"},"modified":"2021-04-05T11:46:00","modified_gmt":"2021-04-05T09:46:00","slug":"gitlab-customer-support","status":"publish","type":"page","link":"https:\/\/www.almtoolbox.com\/blog\/gitlab-customer-support\/","title":{"rendered":"New! GitLab Customer Support Center &#8211; in Europe!"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We offer GitLab technical support and customer service for European GitLab users, which takes in account European languages and timezones.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As it is known, GitLab comes in three tiers, one upon another, Free, Premium, Ultimate:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5740\" src=\"https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/\/2021\/04\/gitlab-free-premium-ultimate.jpg\" alt=\"gitlab-free-premium-ultimate\" width=\"531\" height=\"327\" srcset=\"https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2021\/04\/gitlab-free-premium-ultimate.jpg 531w, https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2021\/04\/gitlab-free-premium-ultimate-300x185.jpg 300w, https:\/\/www.almtoolbox.com\/blog\/wp-content\/uploads\/2021\/04\/gitlab-free-premium-ultimate-150x92.jpg 150w\" sizes=\"auto, (max-width: 531px) 100vw, 531px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The most basic level is Gitlab Free (in the past called Core or Community Edition). This is a free edition, available also in GitLab&#8217;s public cloud (gitlab.com). It can be self-hosted or installed in a VM in any cloud you prefer (AWS, GCP, Azure, etc.)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">GitLab Free comes with an impressive set of features but without the manufacturer\u2019s customer support. Therefore we at ALM Toolbox offer our technical support, with an option of a Service Level Agreement (SLA). Our SLA is adapted to the needs of European customers and guarantees fast high-quality support.<\/span><\/p>\n<div class=\"\" style=\"background: #ffeec5; padding: 1.1em 1.2em;\"><span style=\"font-weight: 400;\">For details contact us at gitlab@almtoolbox.com or phone +972-72-240-5222.<\/span><\/div>\n<p><span style=\"font-weight: 400;\">Actually, we are serving our customers for many years already, supporting the following tools (including both administrative support and consulting on software development, testing, and integration methodology):<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Git (including SCM methodology and branch strategy)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Jira<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Jenkins<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SonarQube<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bitbucket<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quality Center<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Selenium<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cypress<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Xray for Jira \/ TestRail \/ Zephyr<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ClearCase<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ClearQuest<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Now we have added GitLab to our list.<\/span><\/p>\n<h3>Where does our support differ from the manufacturer\u2019s support?<\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We provide support not only in English, but also in Russian, Hebrew, Lithuanian (and partially in German, French and Italian).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fast and professional support: in addition to GitLab proper, all our people are specialists in development processes and DevOps and have deep understanding of Git, Docker, Kubernetes and other relevant technologies.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not just problem solving: We can provide advice on additional features and, if needed, we can develop them.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Administration services: backups, upgrades, disaster recovery\/high availability setup.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Possibility of short-term support (GitLab licensing is on an annual basis)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Personal contact between our people and your staff, so that we learn your systems and become familiar with their peculiarities.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Possibility of coming to the customer&#8217;s site.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In addition to all that, since we are official representatives of GitLab and have their technical certification, we can also ask for advice from GitLab&#8217;s technical leaders and solution architects.<\/span><\/p>\n<h3>Actually, we offer a set of GitLab-related solutions:<\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Selling of licences: since 2017, we are GitLab reseller No. 1 in Europe.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support remote and at the customer\u2019s site. Fast response to problems, including SLA and short-term support.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We also have a deep knowledge of popular tools by other providers:<br \/>\n<\/span>Git + GitLab + GitHub + Jenkins + Jira + Bitbucket<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Migration to\/from GitLab.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Migration from on-premises to the cloud and vice versa.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Design and setup of development and testing environment, based on our deep understanding of software development methodology.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Administration services:\u00a0 backups, upgrades, disaster recovery\/high availability setup.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hosting in a private or public cloud.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Training (four syllabuses, including integrated Git\/GitLab training)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Development of add-ons and integrations according to customers&#8217; needs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrations with complementary and adjacent tools, e.g. ClearCase, Artifactory, Nexus, Jira, Taiga, OpenProject, Slack, Mattermost, Docker, Kubernetes, TestRail, Jenkins.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Evaluating economic advisability of moving to GitLab (checking alternatives, total cost, etc.)<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We offer GitLab technical support and customer service for European GitLab users, which takes in account European languages and timezones.\u00a0 As it is known, GitLab comes in three tiers, one upon another, Free, Premium, Ultimate: The most basic level is Gitlab Free (in the past called Core or Community Edition). This is a free edition, [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-lp-centered.php","meta":{"footnotes":""},"tags":[],"class_list":["post-5750","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New! GitLab Customer Support Center - in Europe! - ALMtoolbox News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.almtoolbox.com\/blog\/gitlab-customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New! 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